Shipping Policy
Shipping Policy
Thank you for visiting and shopping at ROOT & RENEW, LLC.
Domestic Shipping Policy
Shipment processing time
Usually, order fulfillment time takes 2-5 business days before shipping.
But please note, that orders containing more than 10 items might take 3-10 business days to fulfill.
Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of $75 or more. Valid for Continental US customers, only.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or APO/FPO addresses
Root & Renew website rootandrenew.com ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Root & Renew website rootandrenew.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Root & Renew website rootandrenew.com is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do ship outside the continental US.
We offer delivery to the following countries:
|
USA* |
Canada |
Vietnam |
|
Andorra |
Australia |
Denmark |
|
Finland |
France |
Germany |
|
Greece |
Iceland |
Indonesia |
|
Italy |
Liechtenstein |
Luxembourg |
|
Macau |
Malaysia |
Malta |
|
Monaco |
Netherlands |
New Zealand |
|
Norway |
Philippines |
Portugal |
|
South Korea |
Sweden |
Thailand |
|
United Kingdom** |
|
|
* Shipments sent to US military bases can not be delivered.
US Domestic - Regular*
|
Weight |
Price |
Delivery Time |
Carrier |
|
0 - 0.5lb |
$4.50 |
1-4 |
USPS |
|
0.51lb - 0.75lb |
$5.50 |
1-4 |
USPS |
|
0.76lb - 1lb |
$6.50 |
1-4 |
USPS |
|
1.1 - 2 lbs |
$8 |
1-4 |
USPS |
|
2.1 - 3 lbs |
$10 |
1-4 |
USPS |
|
Every additional pound |
+ $1 |
1-4 |
USPS |
US Domestic - Express*
(except Alaska and Hawaii)
|
Weight |
Price |
Delivery Time |
Carrier |
|
0 - 2 lbs |
$11 |
1-3 |
FedEx |
|
2.1 - 3 lbs |
$13 |
1-3 |
FedEx |
|
3.1 - 4 lbs |
$16 |
1-3 |
FedEx |
|
4.1 - 5 lbs |
$20 |
1-3 |
FedEx |
|
Every additional pound |
+ $5 |
1-3 |
FedEx |
International - Zone 1*
(Canada)
|
Weight |
Price |
Delivery Time |
Carrier |
|
0 - 1 lbs |
$17 |
2-5 |
FedEx |
|
1.1 - 2 lbs |
$19 |
2-5 |
FedEx |
|
2.1 - 3 lbs |
$21 |
2-5 |
FedEx |
|
3.1 - 4 lbs |
$24 |
2-5 |
FedEx |
|
Every additional pound |
+ $5 |
2-5 |
FedEx |
International - Zone 2*
(France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)
|
Weight |
Price |
Delivery Time |
Carrier |
|
0 - 1 lbs |
$18 |
2-5 |
FedEx |
|
1.1 - 2 lbs |
$20 |
2-5 |
FedEx |
|
2.1 - 3 lbs |
$23 |
2-5 |
FedEx |
|
3.1 - 4 lbs |
$26 |
2-5 |
FedEx |
|
Every additional pound |
+ $6 |
2-5 |
FedEx |
International - Zone 3 *
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)
|
Weight |
Price |
Delivery Time |
Carrier |
|
0 - 1 lbs |
$20 |
2-5 |
FedEx |
|
1.1 - 2 lbs |
$24 |
2-5 |
FedEx |
|
2.1 - 3 lbs |
$28 |
2-5 |
FedEx |
|
3.1 - 4 lbs |
$32 |
2-5 |
FedEx |
|
Every additional pound |
+ $6 |
2-5 |
FedEx |
NB! Please note that all products are shipped from the US fulfillment center; therefore, customers from other countries might also have to pay customs and import fees.
* Please note that orders can not be delivered to military bases.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Root & Renew will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- US: Call or Message: +1 347-891-8313
- International: Call or Message via WhatsApp
- Or alert us at care@rootandrenew.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.